Refund policy

Last updated: 10 October 2026

1. Right of Withdrawal

You have the right to withdraw from your purchase without giving a reason within 14 days of receiving the products. If products from the same order are delivered separately, the withdrawal period ends 14 days after you receive the last product.

This right also applies to discounted products. Gift card purchases are addressed in section 8.

To exercise your right of withdrawal, notify Moniy Oy before the withdrawal period expires. We recommend registering your return through your customer account using the email address associated with your order. You may also send a clear withdrawal notice to hello@moniy.fi, use our contact form or use the statutory withdrawal form.

Include your name, order number and the products you wish to return. Exercising your statutory right of withdrawal does not require MONIY’s approval.

2. Returning Products

Send the products back without undue delay and no later than 14 days after notifying us of your withdrawal. The deadline is met if you send the products before this period expires.

Follow MONIY’s return instructions and use the return method we provide to qualify for free return shipping.

Please return each product in its original product bag and use the original shipping box. If the original packaging is unavailable or damaged, use suitable protective packaging. Missing ordinary packaging does not, by itself, remove your right of withdrawal.

Include the product’s accessories and any other items that must be returned under the promotional terms described below. Keep proof of dispatch until your refund has been completed.

3. Product Condition

You may try on and inspect a product as you would in a shop. To receive a full refund, handle it only as necessary to establish its nature, characteristics and fit.

Please keep products clean and unwashed, leave tags attached and avoid makeup marks, perfume and other strong scents.

If handling beyond what is necessary to inspect the product reduces its value, you may be responsible for that reduction. Any deduction will reflect the actual loss in value, and we will explain the reason and amount.

Use, removed tags or damaged packaging do not automatically cancel your statutory right of withdrawal.

4. Return Shipping Costs

The first return shipment from each order is free when you follow MONIY’s return instructions and use the return method we provide. This applies to orders delivered within Finland and to our other available delivery countries.

If you wish to return several products from the same order, please send them together.

You are responsible for the direct shipping costs of any additional return shipments from the same order. If you use a MONIY-provided return method for an additional shipment, we will inform you of the cost before you use it.

If you choose a different return method, you are responsible for its cost unless we have agreed otherwise.

These charges do not apply to returns that MONIY is legally required to cover because a product is faulty, incorrect or damaged during delivery.

5. Exchanges

To change the size, colour or product, return the original product and place a new order for the one you want.

The return and new order are processed separately. The new order is subject to the prices, availability and delivery terms applicable when it is placed.

6. Promotional Items and MO

If you return a hoodie that qualified you for a free MO, please also return the MO received with that hoodie.

If you choose to keep the MO, its regular price at the time of the original purchase, as disclosed in the offer, will be deducted from your refund. A later price change will not affect this amount.

For other promotional sets or offers, any conditions affecting partial returns or the value of retained promotional items must be disclosed before purchase. We will explain any applicable deduction.

7. Refunds

We will refund the amount paid for the returned products, taking account of discounts and any lawful deductions explained in this policy.

If you withdraw from the entire order, we will also refund the original delivery charge up to the cost of the least expensive standard delivery option offered at the time of purchase. If you return only part of an order, the original delivery charge is not refunded.

Refunds are made without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we receive the products back or you provide evidence that you have sent them back, whichever occurs first.

We use the original payment method unless you expressly agree otherwise. You will not be charged a fee for the refund.

Your bank or payment provider may need additional time before the refund appears in your account.

8. Gift Cards

You may cancel the purchase of an unused gift card within 14 days of purchase by contacting hello@moniy.fi. We will deactivate the gift card and refund the amount paid to the original purchaser using the original payment method.

Gift cards cannot otherwise be exchanged for cash, except where required by law. Nothing in these terms limits your statutory rights.

If you return a product paid for with a gift card, the amount paid with the gift card will be refunded to that gift card. If you used a gift card and another payment method, the refund will be allocated between the original payment methods, without exceeding the amount paid with each.

9. Faulty, Incorrect or Damaged Products

If a product is faulty, incorrect or damaged during delivery, contact MONIY through the contact form on our FAQ page or at hello@moniy.fi.

Please include your order details, a description of the issue and relevant photos where possible. Keep the product and packaging while we investigate. You do not need to contact the carrier yourself.

We will arrange an appropriate remedy in accordance with applicable consumer protection law and cover any necessary return shipping costs.

Your statutory rights concerning faulty products are separate from the 14-day right of withdrawal.

10. Uncollected Packages

Not collecting a package does not, by itself, constitute a withdrawal notice.

If you do not collect the package and have not notified us of withdrawal, we may deduct the actual and direct delivery, return transport and handling costs caused by the uncollected shipment, where permitted by law.

These charges do not apply if the failed delivery is caused by MONIY or the carrier.